Trading Terms and Conditions

General:
The preceding Services Agreement shall form an integral part of the contract between Locale Digital Marketing and Websites, (hereafter referred to as LD) and the Client.

LD asserts that it shall at all times fully comply with the requirements of the 2018 UK General Data Protection Regulations (GDPR). All Client information will be kept confidential and access codes/passwords will be stored on a separate device in a secure location.

The Client shall be responsible for the accuracy and verification of all information provided to LD in respect of the services LD provides to and on behalf of the Client.

The Client shall be solely responsible for ensuring that it has all legally required insurances in place and that it meets all the regulatory and compliance requirements of their particular industry.

It is the Client’s responsibility to respond to any complaints and queries resulting from the services the Client provides to its customers.

The Client shall at all times ensure that their business is a legitimate and legal enterprise.

Payment of the first portion of the initial fee is taken as acceptance of these terms and conditions.

Work will commence when the first payment has cleared. The initial fee is non-refundable.

The monthly fee will be applicable from the 1st day of the month following website sign-off by the Client.

The monthly fee will be collected via reoccurring payment on the 15th of each month, unless the Client opts for Google Ads when the monthly fee will be collected on the 1st of the month.

Failed payments will be re-presented within 7 days, if a further failure occurs then LD will directly contact the Client for payment collection and reset the payment.

After 3 failed payments LD will suspend services to the Client and reserves the right to take all content offline.

Termination of this agreement is with 30 days’ written notice by either party.

This agreement is governed by the law of England and Wales.

Website Services:
The Client will at all times remain the copyright holder of the website and all content therein.

The copy written for the website (including drafts) remains the property of the Client.

Photo shoots may be cancelled at short notice due to poor weather conditions, this will only be the case if the imagery will not be of the required standard. This is to protect The Client from having to incur the cost of an additional photo shoot.

All access to the website content is to be made via LD for the duration of the contract.

For Managed Clients – 1 monthly existing content amendment and image change is included.

For Hosted Clients – changes to existing website content will be charged at £25 per hour the total of which will be agreed upon receipt and review of the amendment request.

Additional pages are not included in the content amendments but can be added at £45 per page.

All content amendments must be sent electronically and in text form (i.e. not photos of text or handwritten testimonials that require to be rewritten).

The following timescales for changes to a live website will apply:

Minor website amendments – to be submitted by 2pm and completed within 3 working days.

New page requests – to be submitted by 2pm and created within 7 working days.

Complex changes to be agreed following LD’s review of Client requirements.

The following timescales for positive proofing of changes to a live or ‘in development’ website will apply:

Website content submitted to the Client for approval at any stage is to be approved within 14 days of receipt by the Client.

If approval is not received or no feedback initiated, LD will progress to the next stage of the process.

On submitting the intended final version of the website, if the Client has not approved the site or initiated feedback within 14 days, LD will proceed to set the website live and submit an invoice for the final outstanding amount due.

For clients who took out blogging services before 2018: LD will request a blog title on a monthly basis. In the event that LD does not receive a blog title within 72 working hours, LD will write a blog based on your company and add it to your website during the calendar month.

For clients who took out blogging services in 2018 or afterwards: LD will discuss blog titles with you and agree on a topic each month. This will then be written and sent to you for approval before it is added to your website.

In all cases it is the Client’s responsibility to inform LD of any errors on their website pages. Following any such notification LD will resolve/correct the errors as a matter of urgency.

Whilst LD makes every effort to ensure that a Client’s website is fully functioning at all times, (including manual and comprehensive automated checks), it is impossible for us to guarantee 100% uptime.

In the event of the termination of a content agreement a monthly hosting fee will be charged until such times as the client informs LD of a date of transfer to their own hosting provider. Any such notification to be made with a minimum of 30 Days’ notice to LD.

Social Media Services:
Social Media services will be conducted via the Facebook, Twitter and/or Instagram platforms as directed by the client.

If other media platforms are desired to be used by the Client a separate price will be given by LD once the full requirements are known.

LD will create content and ‘post’ (publish) it on the agreed platforms on behalf of the Client, in accordance with the Client’s selected LD ‘Social Media Package.’ and content/strategy direction. It is the Client’s responsibility to maintain oversight of all social media content and communications and to immediately notify LD of any and all requirements for change.

It is the responsibility of the Client to reply to any comments or responses posted on social media or otherwise, in respect of any ‘posts’ made on their behalf by LD.

It is solely the Client’s responsibility to respond to any reviews of any aspect of their business, that are posted on any website or platform of any type (including, but not limited to; social media, general and industry specific review sites, ‘collective’ review sites (such as Trustpilot.com etc), price comparison sites, and personal communications).